JPA accounts are password protected, therefore if you are unable to access JPA using your login credentials you will be locked out of your account. To reset your password you need to click the 'Forgot your password?' link on the login screen.
Reset your forgotten JPA password - account locked provides full guidance on how to do this.
If you want to change your JPA password without being locked out of your account (expired, about to expire or choose to change it), please follow the guidance on Changing your JPA password - account unlocked.
You have 5 attempts to access JPA correctly. The 6th incorrect attempt will result in your account being locked out. Logging into JPA provides more helpful guidance.
Memorable data is used to check your identity if you need to contact the JPA Enquiry Centre (JPAC EC). You should therefore set your memorable data as a priority task when you first log onto JPA.
Recording memorable data provides more information and guidance on this topic.
To create an iSupport request you need to log into JPA and click JPAC iSupport User. iSupport guidance provides more information and guidance to help you.
You can view and track an iSupport request through the JPAC iSupport. More information can be found on iSupport guidance page.
Workflow notifications contains information and guidance to help with this.
Vacation rules are used to handle notifications when you are still assigned to your position but you are absent, for example on leave and therefore unable to action your workflow.
You can create (and amend) a vacation rule on JPA under the Workflow notifications menu. Vacation rules provides guidance and information on how to do this.
You can view your notifications from your personal worklist. See View notifications from the personal worklist for further information and guidance.
