You are required to nominate an Emergency Contact who you wish to be notified in the event of an emergency. This person does not have to be the Next of Kin (NoK).
You can have as many contacts as you wish, but only one of these can be your Emergency Contact. The individual selected as the Emergency Contact will automatically be designated as your Primary Contact.
You can only have one current Emergency Contact (EC) and you must use an existing contact as your Emergency Contact.
If you do not have any existing contact records you need to create a new contact record so you can nominate your emergency contact. To do this, follow the process detailed in Updating Contacts.
If the contact which you wish to add is a serving member of the HM Forces, either Regular or Reserve Forces, then you should contact your Unit HR Admin.
If you have a Defence Gateway account you can do this from your own personal device on the MyDetails app (part of the My Series).
What you need to do
You need to ensure that the individual that you are adding as a emergency contact is already listed as a contact.
If you are replacing your emergency contact, please ensure that your current emergency contact has an entry in the Relationship field.
You can add an emergency contact within the console directly.
To add an emergency contact you need to
logon to JPA and select JPA Self Service - Employee, Armed Forces
select Personal Information
scroll down to the Emergency Contacts section
click Add
The ‘Existing Contacts: Choose’ screen will be displayed, listing your current contacts.
click the relevant button next to the contact you wish to make your Emergency Contact
click Continue
The ‘Emergency Contact: Update’ screen will be displayed, completed with the information, address and telephone numbers for the individual selected. Check that the information is accurate and up to date. Amend if necessary.
Once complete:
click Next
The Personal Information: Review screen will be displayed.
if you realise that you have made a mistake you can click the Back button and make changes
click Submit
The ‘Confirmation’ screen will be displayed and a message will state that your changes have been applied.
When you return to the Personal Information screen you will note that this Emergency Contact has automatically been designated as your Primary Contact.
What you need to do
If necessary it is now possible to record an additional address for your Emergency Contact, such as a place of work etc.
You can amend these details within the console directly.
The Extra Information table can be accessed both through the Personal Information area as described below or via the Extra Information Types area on the JPA Self Service – Employee Home area.
The ‘Personal Information: Extra Information’ screen will be displayed, listing the current details recorded.
click Add
The EC Additional Address Details screen will be displayed.
enter your details in the fields provided
click Apply
The EC Additional Address Details screen will be displayed.
click Next
The ‘Personal Information: Review’ screen will be displayed.
check the information thoroughly and ensure it is correct (it is vital that emergency contact information is accurate and kept up to date at all times)
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