What you need to know
When you first log onto JPA you should carry out this task as a priority. Memorable data is used to check your identity when calling the JPAC enquiry centre. Once your memorable data is entered onto the system they will then be able to assist you. In a limited number of cases, they can take action on your behalf.
If you contact the JPAC enquiry centre and have forgotten your memorable data, you will be asked to access JPA and enter or change your memorable data before your enquiry can be handled. In exceptional circumstances for Service Personnel the enquiry centre can change this if required. If you forget either your JPA password or memorable data, you will be asked additional security questions by the agent prior to them resetting your memorable data.
It is important that you do not provide more of your memorable data than requested, if you do, this compromised data will have to be reset.
Memorable data should beat least 8 characters long, with NO spaces. You can select from one of 6 question choices:
- mother's maiden name
- first pet's name
- name of first school attended
- make and model of first car you owned
- place you met your spouse/partner
- name of street where you lived age 12
If your memorable data is less than 8 characters long, you will have to make it up to 8 characters, e.g. FordKa12, or DinoDino
What you need to do
To record your memorable data once you first log into JPA you need to:
- from your JPA Navigator select JPA Self Service - Employee, Armed Forces
- select My Information
- select ID Verification
- select Add
- select the magnify glass at the end of the Favourite Question field
- select Go
You will then be presented with a list of favourite questions where you will need to select the question you want to record as your memorable data. You will need to:
- select the Quick Select button alongside the question you want to record
- enter the answer to the question you have selected in the answer field, remembering it must be at least 8 characters and contain NO spaces
- select Apply at the top right hand corner of the screen
The EC ID Verify screen will now show your question and answer.
- select Next at the top right of the screen
- review changes and if correct select Submit in the right hand corner
Once you have clicked submit, you will receive a message confirming that the changes have been made. You can then select the Home button which will take you back to the JPA Navigator on the homepage.
What you need to do
If you need to update your recorded memorable data within JPA, you will need to:
- from your JPA Navigator, select JPA Self-Service - Employee, Armed Forces
- select My Information
- select ID Verification
- select Update
- your favourite question and answer are now displayed - if you would like to change this answer you will need to by updating the Answer field
- select Apply in the top right of the screen
The EC ID Verify screen will now show your question and amended answer.
- select Next at the top right of the screen
- review changes and if correct select Submit in the right hand corner
Once you have clicked submit, you will receive a message confirming that the changes have been made. You can then select the Home button which will take you back to the JPA Navigator on the homepage.
What you need to do
- from your JPA Navigator select JPA Self Service –Employee, Armed Forces
- select My Information
- select ID Verification
- select Update
The favourite question and answer you currently have recorded will now appear. To change these you will need to:
- select the magnify glass besides the current favourite question
- remove any text in the field between the favourite question field and the Go button
- select Go
- select the Quick Select button which is alongside the question you want to record as your memorable data
- enter the answer to the question you have selected in the answer field, remembering it must be at least 8 characters and contain no spaces
- select Apply in the top right hand of the screen
The EC ID Verify screen will now show your amended question and answer.
- select Next at the top right of the screen
- review changes and if correct select Submit in the right hand corner
Once you have clicked submit, you will receive a message confirming that the changes have been made. You can then select the Home button which will take you back to the JPA Navigator on the homepage.
