Before contacting the JPAC Enquiry Centre with your Pension query, please read the guidance on your Armed Forces Pension which may answer your question. Please be aware that the JPAC Enquiry Centre cannot confirm Pension entitlement.
| iSupport | Telephone (from UK) | Telephone (from overseas) | Telephone (military) | Post | |
|---|---|---|---|---|---|
| ? | 0800 085 3600 Option 1 | 0044 141 224 3600 Option 1 | 94560 3600 Option 1 | Joint Personnel Administration Centre (JPAC) | ? |
Please read the Medals and Badges guidance before contacting the MOD Medals Office as it may answer your query.
Please be aware that the JPAC Enquiry Centre cannot confirm Medal or Badges entitlement. They are able to provide advice on the tracking of your medal on JPA.
| Post | Telephone | The Queen’s Platinum Jubilee Medal (QPJM) Only | |
|---|---|---|---|
| DBS-Medals@mod.gov.uk | MOD Medal Office | 0808 1914 2 18* | kerry.allison@dcms.gov.uk |
*Note this is for the vets Helpline - not sure we need this for serving personnel with queries about their medals/badges
Before contacting the JPAC Enquiry Centre with your IT query, please read the guidance on System and Support which may answer your question.
JPA Password reset
When calling the DBS JPAC IT Helpdesk please ensure you have your memorable data to hand.
Password resets cannot be actioned by email.
| Self-Service | Telephone (from UK) | Telephone (from overseas) | Telephone (military) |
|---|---|---|---|
| Use the ‘Forgotten password’ link on the JPA Portal | 0141 224 3600 | 0800 085 3600 | 94560 3600 |
MODNet / DII password reset
Please contact your Local Security Officer.
CASS application password reset
You must apply for a password reset using the relevant TAS form.
| Telephone (from UK) | Telephone (from overseas) | Telephone (military) | |
|---|---|---|---|
| DBS-IT-Helpdesk@dbspv.mod.uk | 0141 224 3600 | 0800 085 3600 | 94560 3600 |
This website contains information on a variety of subjects that may prevent you from needing to contact the JPAC enquiry centre:
| Page | Content |
|---|---|
For information on your pay, expenses and allowances. | |
Contains information about time off work, your health and welfare support. | |
Learn how to view and update your personal information on JPA, what entitlements are available for you and your family, your accommodation choices and service record information. | |
Understand what the Armed Forces Compensation Scheme is and how to claim and what other benefits you are entitled to as a serviceperson. | |
A guide to your personal learning and development, job related information and medals and badges. | |
Contains information to support you when you leave the Services, including planning, termination and resettlement. |
If you do need to contact us you can do so as follows:
| iSupport | Telephone (from UK) | Telephone (from overseas) | Telephone (military) | Post | |
|---|---|---|---|---|---|
| Refer to the iSupport page for guidance | 0800 085 3600 Option 4 | 0044 141 224 3600 Option 4 | 94560 3600 Option 4 | Joint Personnel Administration Centre (JPAC) Mail Point 480 Kentigern House 65 Brown Street Glasgow G2 8EX | ? |
Need to know what reasons for these calls. the option say id cards or hm armed forces - assume this is cards not general queries?
- just need more info and then contact details (ID cards page can be linked from here)
