If you’re experiencing difficulties at home or at work, The Armed Forces Welfare Support is here to help.
What you need to know
Welfare provision applies to all Army serving personnel including Reserves and Regular Reservists, and their families.
The Army provides a widely recognised and accessible personal and community support structure that secures and improves the wellbeing of serving personnel and the Service community. The military capability and motivation of all service men and women are optimised.
Accessible, confidential and professional welfare support provided through a layered approach:
- primary support – Provision of welfare support from within unit resources; given by Commanding Officers, their chain of command, unit admin and welfare staff, including pastoral and medical personnel
- secondary support – Specialist welfare support is provided through the Army Welfare Service; the Army’s professional welfare provider. Trained staff are able to deal with more complex personal and/or family issues that cannot be dealt with at unit level or require extensive ongoing support
Please read JSP 770 to find out more about the tri service operational and non operational welfare policy.
What you need to do
If welfare support is required, you should speak to your local Welfare Officer in the first instance.
What you need to know
Your welfare is important to us. That’s why the RAF offers a free, confidential welfare service that’s responsive to the needs of Service people and their families.
Welfare provision applies to all RAF serving personnel including Reserves and Regular Reservists, and their families.
The Community Support structure is designed to improve the wellbeing of Service people and the wider Service community.
Welfare support staff provide a specialist welfare service to members of the RAF and their families. This service is provided both in the UK and, as far as practically possible, overseas through specialist overseas welfare organisations.
What you need to do
If you feel unable to talk with your Chain of Command, you can ask your Unit HR Admin or Service Community Support Officer (SCSO) for advice on obtaining welfare support. You might also wish to approach the Station Medical Officer or Chaplain, dependent on circumstances.
What you need to know
Naval Service Family and People Support (NS FPS) supports and enhances the resilience, resourcefulness and operational capability of the Royal Navy, including both Service personnel and their families within the UK or Overseas.
NS FPS 3 service pillars provide a gateway to high quality information, both face to face and across several digital platforms; a wide range of community initiatives; and a specialist and professional casework service offering confidential advice. We are based in the main base ports areas of Portsmouth, Plymouth and Faslane; Royal Navy Air stations Yeovilton and Culdrose; Royal Navy Reserve Units HMS Forward and HMS Eaglet and all the Royal Marines units across the UK.
Services that are provided:
- Information: A high-quality information service providing topical information and guidance on relocation; bespoke information for deployment, including the Deployment - Families Information Pack; moderation of information on the Royal Navy Website, RN Forum and Official Facebook Page/Platforms, including those for Naval Service Units.
- Community: Regular activity programmes close to Royal Navy establishments; bespoke events, including the critical area of Deployment Support; recruitment and training of volunteers; youth work, including the tri-Service Youth Forum; partnership work with external stakeholders.
- Casework: Support and counsel to all wherever they are in the Chain of Command or family unit; an out of hours emergency service 365 days of the year; allocation of Visiting Officers for all casualties listed seriously ill (SI) and above; undertaking compassionate investigations, assessments and recommendations; liaison and partnership with key stakeholders to ensure the best possible outcome for our people.
What you need to do
The primary point of contact for new Casework Enquiries and referrals is the NS FPS Portal Team, staffed by a team of Military Caseworkers and Social Workers: contact number: 0800 145 6088 (Free) 0r 02392 728777 or Mil 9380 28777.
